At Spielbank Hohensyburg we believe that playing should always be fun, exciting, and under your control. That’s why responsible gaming is at the heart of everything we do.
We want every player — whether you’re enjoying Spielbank Hohensyburg Demo games or real-money sessions — to have a positive experience, just like the great atmosphere at the real Merkur Spielbank Hohensyburg in Dortmund. If it ever stops feeling like entertainment, we’re here to help you right away.
Our Commitment to Safe Play
We are fully licensed in Germany and follow the strictest responsible gaming standards. Every day we work to:
- Protect underage players
- Prevent problem gambling
- Give you full control over your play
- Provide clear information and easy-to-use tools
- Support you or anyone close to you who may need help
Practical Tools to Stay in Control
You can set your own limits or take a break at any time — directly from your account settings. Here’s what’s available:
| Tool | What It Does | How Long It Lasts |
|---|---|---|
| Deposit Limit | Maximum amount you can deposit per day/week/month | You choose the period |
| Loss Limit | Maximum you can lose in a set time | Daily / weekly / monthly |
| Session Time Limit | Automatically logs you out after chosen time | Any duration you set |
| Reality Check | Pop-up reminder of how long you’ve been playing | Every 30 / 60 / 90 minutes |
| Cool-off Period | Short break from playing (24h to 30 days) | From 24 hours up to 30 days |
| Self-Exclusion | Complete block of your account | 6 months to permanent |
Setting any of these limits is quick, private, and can be adjusted or removed whenever you want (except during active cool-off or exclusion periods).
How to Set Your Limits
- Log into your Spielbank Hohensyburg account
- Go to “Responsible Gaming” in the menu
- Choose the limit you want and set the amount/time
- Confirm — it’s active immediately
You can change or remove limits at any time, but increases only take effect after 24 hours (to give you time to think).
Self-Exclusion and Account Closure
If you feel you need more distance from gambling:
- Temporary self-exclusion — blocks access for 6 months or more
- Permanent self-exclusion — closes your account permanently
We will also block you from receiving any marketing or bonus offers during this time. If you ever want to return after a temporary exclusion ends, you’ll need to contact support and confirm you still meet the age and eligibility rules.
Recognizing When It Might Be a Problem
Sometimes it can be hard to notice when things are getting out of hand. Common signs include:
- Thinking about gambling more than usual
- Playing longer than planned
- Trying to win back losses (“chasing”)
- Hiding how much time or money you spend
- Feeling restless or irritable when not playing
If any of this sounds familiar — for you or someone you know — please reach out. You’re not alone, and help is available.
Help and Support Resources
We strongly recommend these official German organisations:
- BZgA – German Centre for Addiction Issues: www.bzga.de
- National Gambling Helpline: 0800 1372700 (free, anonymous, 24/7)
- Spielsucht-Hotline: 01805 313131
Our own support team is also here for you 24/7 via live chat. Just tell them you need responsible gaming help — they are trained to listen without judgment and guide you to the right resources.
Frequently Asked Questions
Can I set different limits for different days? Yes. You can create separate daily, weekly, and monthly limits.
Will you remind me if I’m close to my limit? Absolutely. We send friendly notifications as you approach your chosen limits.
What if I want to remove my limits? You can do it yourself in your account settings. For safety, increases only become active after 24 hours.
Is my data private when I use these tools? Yes — everything stays completely confidential and is never shared with third parties.
Play Responsibly, Enjoy the Game
Spielbank Hohensyburg is here for the thrill, the entertainment, and the authentic Merkur casino feeling — never for anything else.
We encourage you to use the tools above and always remember: the best wins are the ones you can truly enjoy.
If you ever need support, we’re only one click away in the live chat.
Stay in control. Play responsibly.