At Spielbank Hohensyburg we take your privacy seriously. This policy explains exactly what information we collect, why we need it, how we protect it, and what rights you have as a player.
We operate in full compliance with German data protection law and the EU GDPR. If you have an account or use our services (including the website, app, or Spielbank Hohensyburg Demo mode), this policy applies to you.
1. Who We Are
Spielbank Hohensyburg is the online casino inspired by the real Merkur Spielbank Hohensyburg in Dortmund. Our registered office is in Germany and we are licensed and regulated by the relevant German authorities.
2. What Personal Data We Collect
We only collect the information we actually need to provide you with a safe, fair and enjoyable casino experience. This includes:
- Registration & account details: name, date of birth, email, phone number, address
- Verification documents: copy of ID, passport or residence proof (required by law)
- Payment information: bank details or payment method data (we never store full card numbers)
- Usage data: games you play, bets placed, bonuses claimed, login times, device and IP information
- Communication data: messages you send to our support team via live chat or email
- Marketing preferences: whether you want to receive bonus offers or newsletters
We also use cookies and similar technologies (more on that below).
3. Why We Collect and Use Your Data
We use your information for the following reasons:
- To create and manage your account
- To process deposits, withdrawals and Spielbank Hohensyburg Bonus offers
- To verify your age and identity (legal requirement)
- To provide Spielbank Hohensyburg Demo and real-money games
- To prevent fraud, money laundering and problem gambling
- To improve our website and mobile app
- To send you important account notifications and (only if you agree) personalised bonus offers
4. How We Share Your Data
We never sell your personal data. We only share it when necessary:
- With payment providers and banks (only the minimum needed to process transactions)
- With our licensed game providers (e.g. Merkur) for game functionality
- With regulatory authorities if required by German law
- With trusted service partners who help us run the casino (under strict data processing agreements)
All partners are contractually obliged to keep your data secure and use it only for the purpose we specify.
5. Data Security
We use bank-level encryption and modern security measures to protect your information. Access to your data is strictly limited to staff who need it to do their job. We regularly test and update our systems to stay ahead of threats.
6. Cookies and Tracking
We use cookies to make the site work properly, remember your login, measure performance, and (with your consent) show relevant promotions.
You can manage or disable cookies through your browser settings at any time. For full details, please see our Cookie Policy.
7. Your Rights (GDPR)
As a player in Germany you have strong rights:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to or restrict processing
- Withdraw consent for marketing at any time
- Data portability
To exercise any of these rights, simply contact our support team via live chat or email privacy@spielbank-hohensyburg.com. We usually respond within 48 hours.
8. How Long We Keep Your Data
We keep your data only as long as necessary:
- Account data is kept while your account is active + 5 years after closure (legal requirement)
- Payment and verification data is kept for the minimum time required by gambling regulations
- Marketing data is deleted immediately if you unsubscribe
9. International Data Transfers
All our main servers are located in the European Union. If any data ever needs to be transferred outside the EU, we use strong legal safeguards (standard contractual clauses) to keep it protected.
10. Changes to This Privacy Policy
We may update this policy when our services or legal requirements change. We will notify you of any important changes either by email or a clear notice on the website.
Questions or Concerns?
If you have any questions about how we handle your data, feel free to reach out anytime. Our support team is available 24/7 and happy to help in plain German or English.
You can also contact our Data Protection Officer directly at dpo@spielbank-hohensyburg.com.
By using Spielbank Hohensyburg you confirm that you have read and understood this Privacy Policy.
We value your trust and are committed to keeping your personal information safe while you enjoy the real Merkur Spielbank Hohensyburg experience online.